Academic Transcription Services.
The best rates in Canada.
Tailored to your project.
WHAT YOU GET:
– The best academic discounted rates. $1.69/min.
– Approved University ethics confidentiality agreements.
– Payment via University grants/finance. 60 days. Not upfront.
– Research software friendly transcript options e.g. NVivo.
– Fine control over what ‘is’ and ‘is not’ included.
– De-identification/Anonymization options.
– Your own on-call Project Manager.
Transcript Heroes Academic Transcription Services have been lead providers to top Canadian universities for the past five years.
Transcript Heroes are key providers of Academic Transcription Services to some of the largest universities across Canada. We transcribe projects for both faculty staff and students from McGill, University of Toronto, and York University to name a few. As well as the University of Alberta, the University of British Columbia and the University of Manitoba, to name some more.
Academic Transcription Services
OUR 200% guarantee to university clients.
“We guarantee to meet deadlines for transcript delivery and to achieve 99% accuracy on clear recordings. If at any time, up to 14 days after we return the project, you feel we did not meet our promise, we will provide a full refund and a credit for the equivalent time and service. This is our 14 day, 200% guarantee.”
Academic Transcription Services Discounts.
We are keen to widen our work with Academic projects. Talk to us about how we can fit into your transcription budget. If you get a better quote, email us, we are keen to see if we can price match.
WHAT YOU NEED TO QUALIFY FOR THE ACADEMIC DISCOUNT:
- project is longer than 2 hours (120 mins.),
- project is required in no less than 7 business days,
- project is ordered using a university-based contact email address.
Ethical ‘Living Wage’ committed. We are super active in keeping our costs down for clients. We are also super committed to our team and provide fair pay for the awesome work they are delivering (READ: whats the living wage? why is it important?).
De-identification Academic Transcription Services options.
De-identification processes are used to safeguard the personal identity of research participants from being revealed.
If needed we can produce transcripts compliant with the widely accepted HIPPA Standard.
Using the HIPPA Safe Harbor method – we will remove 18 Standard identifiers from your data (e.g. names, addresses etc.). These identifiers can be replaced with a non-identifying place holder, e.g. “17 Smith Street” becomes [address], “Sam Smith” becomes [personal name]. Or Pseudonymization techniques where a “code” replaces the identifier with a temporary ID e.g. ‘Sam Smith’ becomes “Mr White”, and “17 Smith Street” becomes “Mr Whites address”.
No need to pay upfront.
We will email you an invoice AFTER we send the project back.
University Grant invoice based payment. No need to pay online or upfront. We can invoice your department directly. We have directly invoiced a lot of different university departments, hundreds of times. Include any Purchase Order number (PO number) in the box on the order form to really get things going smoothly.
60 Days Payment Timeline. University finance and grants can take a long time to process. To take the pressure off, we offer a 60 day payment timeline for our University clients.
University Approved Confidentiality Agreements.
Top Security.
Low Hassle Confidentiality Agreements. Based on extensive experience working with University ethics approval, we have developed a Transcription Confidentiality Agreement that aligns with most ethics approval requirements. No more back and forth with your department trying to get approval or trying to get an agreement signed off with some admin team at a faceless transcription service. You can download our agreement (see: HERE), or we can sign off on yours very quickly (just attach it to your quote or order form). We will have it back to you signed in a few hours.
Top Security – End to End encryption. We are one of the few transcript services that incorporate end to end encryption technology. Both in transit and at rest. Third-party auditors assess the security and compliance of our Amazon Montreal based data hosting centre as part of the Amazon AWS compliance programs. These include The Personal Information Protection and Electronic Documents Act (PIPEDA), SOC, PCI, FedRAMP, and HIPAA (see: here).
Top Security – Amazon Montreal based AWS servers. Amazon AWS complies with ISO 27018, a code of practice that focuses on the protection of personal data. This is part of the ISO information security standard 27002 (see: here).
Top Security – Vetted Canada based team. We interview and screen our team personally. They have undergone security training, and as most come from either legal or medical admin roles, we are well versed in handling confidential and sensitive information. We abide by and are accountable to Canadian privacy and confidentiality law.
Tailored Transcripts & Qualitative Templates
One size does not fit all.
TAILORED TRANSCRIPTS: Get control over what is included and what is not included in your transcripts. Choose to include or not include active listening injections, false starts, repetitions, stutters, slang contractions etc.
TAILORED TEMPLATES: We can tailor our transcript templates so they can input directly into qualitative research software programs such as NVivo, MAXQDA, ATLAS.ti etc.
UPLOAD YOUR OWN: We can also incorporate most templates or tweaks that clients need.
Who we are. In one word. Trust.
Andrew here. Founder, Owner and the Wifi fixer. After 10 years of experience in developing and running online transcription services, I believe we have the processes in place and the expertise in our team to deliver tailored accurate transcripts, on time, every time. If you have an issue, I want you to email me directly on this email accounts@trasncriptheroes.ca. Want to find out more about us?