Academic Transcription Services

Academic Transcription Services.
Tailored to you. At the best rates.

Transcript Heroes Academic Transcription Services are the lead providers to the top Canadian universities for the past five years.

Transcript Heroes are approved providers of Academic Transcription Services to most universities in Canada. We transcribe projects for both faculty staff and students from McGill, University of Toronto, and York University to name a few. As well as the University of Alberta, the University of British Columbia and the University of Manitoba, to name some more.

What does this mean for you? Dealing with an established provider means were are on your university system. No need to pay upfront for your projects. No lengthy authorisation process to get us ‘setup’ to use. Just send in your order.

Your interviews and focus groups have been conducted, you think you have some great data, and all you need are those audio recordings typed out affordably and accurately. You are looking for Academic Transcription Services you can trust.

Academic discount CAD$1.69/rec min. (standard interviews). We have the lowest academic transcription rates on Google. Talk to us about how we can fit into your transcription budget. To qualify for our large project discount rate for academic researchers, projects must fit into the following guidelines:

Tailored to you. Upload custom transcript templates, indicate specific transcript preferences and be assigned your very own personal project manager to call or email directly. We will guide your project through the process.

UK-GDPR Privacy Standards. Our uploads and file storage are stored in Montreal, encrypted in transit and at rest. Our process will pass your university data security policy, and we can review and sign a confidentiality agreement – nearly always within 12 hours.

GDPR confidentiality. As part of the ordering process, we can provide a signed university-approved confidentiality and ethics agreement (see: HERE). You can download our agreement or upload yours for us to sign. Our agreement is based on extensive experience working within the academic arena. This Transcription Confidentiality Agreement aligns with most Ethics Approval requirements and the GDPR. You can download, sign and send us back this agreement. We are also happy to sign your confidentiality agreements if requested.

University-friendly payment. We have vast experience in dealing with UK University based finance and grant processes. We send invoices after projects are completed, not before, so you don’t have to pay upfront. We have directly dealt with and invoiced a lot of different university departments hundreds of times. It will be smoother than a quantum atom mirror.

Quick Quote system for grants and proposals. We have a “quick quote” online quote system to enable clients to quickly generate quotes for research proposals and grants. No, you don’t have to call us or make time to have an “appointment”. Simply fill in your project details on the form, generate the total cost, and email the quote to yourself. Quick. Easy. If you need more than 30 days – please touch base with the project manager to extend the time frame.

Don’t know where to start? Don’t worry, we are experts at this. Nicki, our London based Project Manager can walk you through the options.
We are on your team – get in touch.

We are trusted, reliable, UK based and can provide a 200% guarantee on both timelines and accuracy. No other transcription service in the United Kingdom stands behind its service as we do.

Ethical ‘Living Wage’ committed. We are super active in keeping our costs down for clients. We are also super committed to our team and provide fair pay for the awesome work they are delivering (READ: What’s the living wage?).

At the cutting edge? So are we.

Specialised UK Academic Transcription Services, compliant and at a rate that fits the budget –  80p/rec. min. The base rate for standard interviews.

De-identification Academic Transcription Services options.

De-identification processes are used to safeguard the personal identity of research participants from being revealed.

If needed we can produce transcripts compliant with the widely accepted HIPPA Standard.

Using the HIPPA Safe Harbor method – we will remove 18 Standard identifiers from your data (e.g. names, addresses etc.). These identifiers can be replaced with a non-identifying place holder, e.g. “17 Smith Street” becomes [address], “Sam Smith” becomes [personal name]. Or Pseudonymization techniques where a “code” replaces the identifier with a temporary ID e.g. ‘Sam Smith’ becomes “Mr White”, and “17 Smith Street” becomes “Mr Whites address”.

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No need to pay upfront.

We will email you an invoice AFTER we send the transcripts back.

University Grant invoice based payment. No need to pay online or upfront. We can invoice your department directly. We have directly invoiced a lot of different university departments, hundreds of times. Include any Purchase Order number (PO number) in the box on the order form to really get things going smoothly.

60 Days Payment Timeline. University finance and grants can take a long time to process. To take the pressure off, we offer a 60 day payment timeline for our University clients.

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University Approved Confidentiality Agreements.
Top Security.

Low Hassle Confidentiality Agreements. Based on extensive experience working with University ethics approval, we have developed a Transcription Confidentiality Agreement that aligns with most ethics approval requirements. No more back and forth with your department trying to get approval or trying to get an agreement signed off with some admin team at a faceless transcription service. You can download our agreement (see: HERE), or we can sign off on yours very quickly (just attach it to your quote or order form). We will have it back to you signed in a few hours.

Top Security – End to End encryption. We are one of the few transcript services that incorporate end to end encryption technology. Both in transit and at rest. Third-party auditors assess the security and compliance of our Amazon Montreal based data hosting centre as part of the Amazon AWS compliance programs. These include The Personal Information Protection and Electronic Documents Act (PIPEDA), SOC, PCI, FedRAMP, and HIPAA (see: here).

Top Security – Amazon Montreal based AWS servers. Amazon AWS complies with ISO 27018, a code of practice that focuses on the protection of personal data. This is part of the ISO information security standard 27002 (see: here).

Top Security – Vetted Canada based team. We interview and screen our team personally. They have undergone security training, and as most come from either legal or medical admin roles, we are well versed in handling confidential and sensitive information. We abide by and are accountable to Canadian privacy and confidentiality law.

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Tailored Transcripts & Qualitative Templates

One size does not fit all.

TAILORED TRANSCRIPTS: Get control over what is included and what is not included in your transcripts. Choose to include or not include active listening injections, false starts, repetitions, stutters, slang contractions etc.

TAILORED TEMPLATES: We can tailor our transcript templates so they can input directly into qualitative research software programs such as NVivo, MAXQDA, ATLAS.ti etc.

UPLOAD YOUR OWN: We can also incorporate most templates or tweaks that clients need.

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