Website Terms of Use

Last updated 21 Jan. 2023

Our Commitment to Your Privacy and Our Website
We are dedicated to maintaining the privacy of our website visitors. All personal information we collect is regulated by the Privacy Act and the Transcript Heroes Privacy Policy.

What Information We Collect

When you visit our website, certain information is automatically gathered by web servers, including your Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to devices accessing the Internet. We log the IP addresses of site visitors, which, when combined with other data collected during a web page request, could potentially identify an individual. Thus, we consider the IP address as personal information. This additional data includes the page’s name, your visit’s date and time.

We do not automatically collect specific personal data from you unless you provide it, such as through online forms. These forms, such as those for submitting transcription orders, are designed to facilitate interactions with our office. We gather only the necessary information to fulfill your request.

Why We Collect Your Personal Information

In delivering online transcription, captioning, and translation services to Canadians through our website, we collect personal information for specific purposes. We utilize digital markers and web analytics to enhance our site, offer online tools like inquiry forms, and ensure website security. These uses are elaborated upon below.

If you contact us via email or complete an online form, we may employ your personal data to respond. Any unsolicited personal information is usually deleted. Emails and completed forms are collected in accordance with the Privacy Act, utilized to serve Canadians, and may be used for statistical and reporting functions. We do not create individual profiles from online form submissions.

Digital Markers (Cookies) Digital markers, like cookies or HTML5 web storage, are files deposited on your computer by visited websites. They store certain details that the web server uses during your current or future visits, such as preferences or session management.

Web Analytics Web analytics involves collecting, analyzing, measuring and reporting data on web traffic and visits. This data aids in enhancing our website and fulfilling our public education goals. It also supports administrative functions like communication statistics, audit, research, planning, and reporting.

Securing Our Website We utilize software to monitor network traffic, identify unauthorized actions and safeguard our systems. This software records the IP address, visit date and time, and visited pages of contacting computers.

Who Accesses Your Personal Information

We do not disclose information except to those handling your request. Your personal data is not used for creating individual profiles beyond what is necessary to deliver our services.

Protecting Your Personal Information

Communication via email or non-secure electronic means is not recommended for sensitive data. Learn more about data protection and access in our Privacy Policy.

Inquiries about Privacy Practices

Questions, comments, concerns, or complaints regarding the Privacy Act and our web presence can be directed to our Privacy Officer. Contact us by phone, email us at, or mail for assistance.

Social Media Our social media presence is an extension of our website. Interactions via social media are subject to third-party service providers’ terms and privacy policies. Exercise caution when sharing personal information.

Commercial and Non-commercial reproduction

Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for commercial or non-commercial redistribution without prior written permission from us.

Some of the content on this site may be subject to the copyright of another party. All materials are protected under the Copyright Act and international agreements. To obtain additional information concerning copyright ownership and restrictions, please contact contact our webmaster at

Trademark notice

Logo and Business names may not be reproduced, whether for commercial or non-commercial purposes, without prior written authorization.

Who can I contact if I have any questions about this website?

For any inquiries about our website, contact our webmaster, Andrew Dodson via email,