On time. Accurate. Guaranteed.

Updated 20 Oct. 2026
On time and accurate. Guaranteed.

If we miss your deadline, or your transcript of a clear recording is less than 99% accurate, we’ll refund what you paid for that transcript and give you a credit for the same amount. Our 100 x 100 guarantee. You will not find another agency in Canada willing to stand by their service like we do. 

The Fine Print

On time. Delivered by the turnaround shown on your order confirmation. The clock pauses for delays clients cause, such as issues with recordings, or changed instructions.

Accuracy. We measure accuracy by comparing the words spoken on a recording with the words included in a transcript. A wrong word, a missing word or an added word each counts as one transcript error. Accuracy is the total number of correct words in a transcript minus the total number of incorrect words in a transcript, divided by the total words in the transcript. For example, one transcript error in every 100 words is 99% accuracy.

What is not included. Words marked [unintelligible] etc. where the recording isn’t clear (to us). Filler words / false starts removed under intelligent verbatim. Formatting, templates or style issues. Speaker identification.

How to claim. Email accounts@transcriptheroes.ca within 30 days of the date we deliver your transcript. Include your order number and describe the issue, helpful if timestamps for any accuracy errors are included.